Sales Anchor

Sales Anchor › Data Deletion Request

Data Deletion Request

Request deletion of your personal data stored in Sales Anchor.

Data Deletion Request

Last updated: 2026-05-20

About This Page

Sales Anchor provides two methods for users who wish to request deletion of their personal information and related data. This page describes how to submit a request, what data will be deleted, and the expected timeline for our response.

1. Who Can Request Deletion

Data deletion requests are available for the following two types of individuals:

  • Users — Client company staff who log in and use Sales Anchor directly.
  • End Users — Individuals whose data is indirectly processed via Messenger, Instagram, and other channels through which client companies communicate with their customers.

2. Two Ways to Request Deletion

Method 1: Via Meta Platform

By revoking Sales Anchor's app access from your Facebook or Instagram account settings, a data deletion request will be automatically sent to Sales Anchor.

Steps:

  1. Open Facebook "Settings & Privacy" → "Settings" → "Apps and Websites"
  2. Find Sales Anchor and select "Remove"
  3. A deletion request will be automatically sent to Sales Anchor

Method 2: Direct Email

You can also request deletion by sending an email to our support address.

Email: support@salesanchor.jp
Recommended Subject: "Data Deletion Request"

For identity verification, please include the following information in your email:

  • Your name
  • Email address used in Sales Anchor, or your Facebook / Instagram account identifier
  • Description of the data you wish to delete

3. Data That Will Be Deleted

For Users

  • Account information (login ID, name, email address, etc.)
  • Session information and login history
  • Data you have entered in Sales Anchor

For End Users

  • Meta Platform identifiers (Page-Scoped ID, Instagram-Scoped ID, etc.)
  • Message history (Messenger, Instagram Direct Messages)
  • Profile information (name, profile picture, etc.)
  • Message reactions and read receipts

Data That Cannot Be Deleted

The following data may not be deletable due to legal obligations:

  • Tax-related documents (retained for 7 years under the Corporate Tax Act)
  • Audit logs (retained for 5 years for internal control requirements)
  • Litigation-related data (retained until resolution if legally required)

4. Process and Timeline

After receiving your deletion request, we will respond as follows:

  1. Acknowledgment — We will reply within 24 hours
  2. Identity verification — We may request additional information if needed
  3. Deletion start — Within 7 business days of your request
  4. Main database deletion — Within 14 days of your request
  5. Complete deletion (including backups) — Within 30 days of your request
  6. Completion notification — A confirmation code (in DEL-YYYYMMDD-xxxx format) will be emailed to you

5. Checking Deletion Status

After deletion is completed, you can check the status using the confirmation code (DEL-YYYYMMDD-xxxx) at the following URL:

https://salesanchor.jp/deletion-status?code=DEL-YYYYMMDD-xxxx

6. Contact

If you have any questions about this page or the deletion process, please contact us:

  • Operated by: HIGH LIFE JPN (Representative: Shingo Tanizawa)
  • Email: support@salesanchor.jp
  • Hours: Monday – Friday, 10:00 – 18:00 JST